Quality management and its importance in organizations

Quality management can be characterized as any activity that is coordinated to direct and control a company, to generate improvements in its products and services, ensuring complete customer satisfaction and exceeding their expectations. And it is not just the management of the organization that is affected by quality management. Suppliers, employees, and those who work with the company are also affected. This is all independent of the size of the organization, as well as the industry and the scope of the public.  So, continue reading and understand the importance and benefits of carrying out quality management in companies. The importance of quality management for the company  With the market becoming increasingly competitive and the demands of the public are getting bigger (both nationally and internationally) it is of great importance that companies are concerned with the satisfaction of their customers. This is possible by continuously improving its products and processes so that, consequently, they obtain results above expectations.  Therefore, companies must seek daily to overcome new challenges, both in terms of quality, as well as productivity and proactivity. It has been a long time since quality and its concepts have been worked on by companies when developing their products and services, but always evolving their vision from time to time. One of the main quality references for companies is NBR ISO 9001, a