How chatbots can improve the business operation in quarantine times

The new Covid-19 pandemic took many people by surprise. Companies have reinvented themselves to be able to continue operating without even knowing if it would work.  And, in this uncertainty, the digital world is already on the rise and is growing more and more. Concerts have been replaced by lives, face-to-face classes with distance learning, and e-commerce is emerging as the only viable option in the face of face-to-face purchases. So, in this article, we will talk a little more about how chatbots are acting in this digital transformation in the middle of the dire crisis. And, how to execute it in a scenario of social isolation, where customers and employees need to stay at home? Let’s understand a little more about how companies can reshape themselves with the help of a chatbot. What is chat bot? A chatbot is a computer program that uses artificial intelligence increasingly improved to imitate conversations with users of various platforms and applications, as it happens on Facebook and e-commerce sites. In other words, it works as a kind of assistant that communicates and interacts with people through automated text messages.