Walaa Cooperative Insurance Company launches its Walaa digital health platform in Saudi Arabia. The company partners with CoverGo to deliver a fully digital solution for health insurance claims and services.​
Core Platform Features
The platform offers a smooth end-to-end digital journey for health insurance users. Customers submit claims online, track progress in real time, and connect with providers without delays. CoverGo’s no-code technology automates routine tasks, such as claim validation and payouts, reducing processing time from days to hours. Walaa targets both individual plans and group policies, making healthcare coverage easier for families and businesses.​
Key Partnership Benefits
Walaa teams up with CoverGo, a leading insurtech firm, to power the platform’s backend. This setup creates white-label portals for insurers, doctors, brokers, and clients to work together seamlessly. The system handles high volumes of claims with AI-driven checks, cutting errors and manual reviews by up to 60 percent. Insurers like Walaa gain flexibility to customize features without heavy coding.​
Growing Market Demand
Saudi Arabia’s health insurance sector sees rapid growth under Vision 2030. More people seek digital options as mandatory coverage expands for expats and citizens. Walaa, one of the top five insurers, uses this launch to capture a larger share. The platform supports no-pre-approval claims for common treatments, speeding up access to care. Recent data shows the market could hit billions in premiums soon, fueled by tech adoption.​
Operational Enhancements
Walaa builds on earlier tech upgrades, like its 2022 eBaoCloud integration for core systems. The new platform boosts efficiency in medical lines, aiming for breakeven by late 2025. Staff now focus on complex cases while routine ones run automatically. Customers enjoy mobile-friendly tools for policy renewals, benefit checks, and direct provider networks.​
Future Outlook
Walaa plans to add features like telemedicine links and personalized wellness plans. This move aligns with Saudi regulators’ push for digital finance. The company holds a strong ‘A-‘ rating, ensuring trust in its operations. Users report faster service, helping Walaa stand out in a competitive field.​
