Why empathy at work is more necessary in times of crisis

Why are some companies more successful than others? You may also have asked yourself this question at some point. The answer may seem like a cliché, but the truth is that companies that invest in empathy with their customers get ahead because they genuinely care. And, in times of a crisis like this, empathy is more necessary than ever before.  Want to know more about this? Continue reading! What is empathy, and why is it necessary? Before talking about empathy in times of crisis, we need to understand what this term is, which is becoming popular. Having empathy is nothing more than putting yourself in someone else’s shoes and understanding what he/she is feeling or the situations one is going through. So, in this challenging time, which we all are going through, understanding the pains and needs of your client and employees is fundamental. And, you need to reassure them and create solutions so that they can overcome difficulties in the best way.  Want to know how to do this? So, here are the top five characteristics of people with a high degree of empathy How to practice empathy In a situation like this caused by the pandemic, it becomes