Why managers should develop emotional intelligence

Emotional intelligence is a term associated with companies for some time. Beyond passing fads, emotional intelligence has come to the world of work to stay. Companies demand professionals capable of identifying and managing their own and others’ emotions, with social skills and the ability to adapt to different situations.  But before going any further, it is necessary to know what emotional intelligence is. There are many definitions, but here we are going to stay with the definition of the author who popularized emotional intelligence in the business world. For Goleman, emotional intelligence is “the way of interacting with the world that takes feelings into account, and encompasses skills such as impulse control, self-awareness, motivation, enthusiasm, perseverance, empathy