One of the great challenges faced by small and medium-sized companies (SMEs) is to find a balance between reducing costs and increasing operational efficiency. For carriers to consider productivity as a competitive advantage, management technology for SMEs can help. To extract the best results at each stage of the operations flow, the automation of processes is a trend for this market. That is, using technological resources that streamline processes allows not only a greater performance to retain customers, but also generates profitability to go in search of new business. In this way, it is possible to reduce surplus expenses, eliminate bottlenecks, and extract concrete information that helps in decision-making. But after all, what technologies can solve these issues in an efficient and integrated way? This is
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