Saudi Banks Banned from Using WhatsApp for Customer Service

In a significant move aimed at enhancing security and compliance, the Saudi Central Bank (SAMA) has prohibited local banks from using WhatsApp for customer communications. This decision affects all branches, customer service, and marketing employees across the banking sector. The ban is part of SAMA’s efforts to ensure that financial institutions use reliable and secure channels for interacting with customers. Background and Reasoning SAMA’s decision is based on its regulatory powers and a commitment to minimizing risks associated with customer communications. The Central Bank has identified instant messaging apps like WhatsApp as unreliable channels, primarily due to concerns over data security and the potential for fraud. This move aligns with broader efforts to protect consumers and maintain the integrity of financial services in Saudi Arabia. Enhancing Security and Compliance The use of WhatsApp and similar platforms poses significant risks, including the potential for data breaches and unauthorized access to sensitive customer information. By banning these apps,