Amid this global pandemic, the e-commerce business is booming and has achieved sales that were unthinkable a year ago. E-commerce has helped companies to swiftly get along with the impact of COVID-19 as a new wave of online companies started. Many old and new companies have been forced to pivot to E-commerce to just survive in the market. Today, a lot of young and older shoppers have opted to shop from the comfort of their homes through their phones instead of going to the shops. Although things are turning out to be positive with the lift of lockdowns and quarantines has come to an end and in-store shopping is picking up again, experts say that E-commerce growth will continue into the future.
During these challenging times of change and a guaranteed stream of customers who are shopping online, if you want to grow your E-commerce business, you need to attract more customers and traffic to the business by marketing. This is the right time to market your E-commerce business as there are a lot of opportunities. But remember, with more opportunities, there is also more competition.
E-commerce is thriving and will continue to grow. If you want to grow your E-commerce business in today’s world, you should seek a strategy in place to help your business forward. Remember, there are a lot of strategies to grow your business but always choose the one that is suitable for your specific business needs.
Here are 4 tips to help you grow your E-commerce growth:
Optimize Your Website
The most important basic thing to expect E-commerce growth is to optimize your website. Otherwise, everything you do is going to be pointless. If your site is not optimized and conversion-friendly, customers might lose interest and stop visiting your website. You can start by running an evaluation on the must-have optimization list.
Design – Hire a designer specialist from outside and work beside them and ensure that your design is innovative, intuitive, and customer-friendly.
SEO – SEO plays an important role in the e-commerce business. Without SEO, it’s difficult to reach your audience. If you don’t rank on Google, customers can’t find your site easily.
Chatbot – By adding a chatbot feature on your website, it helps to interact and generate revenue instantly with live customers.
Checkout – The checkout is the most important moment of a buyer’s experience. Make sure that your site has a fast, simple, and easy checkout experience.
Social Media Strategy
Social media strategy plays an important role in this digital world. Using social media for the growth of e-commerce business keeps potential customers at a social media channel and drives them to sales website generating revenue. You can also include tactics such as giving away free products, live streaming, social media chatbots, and creating content to drive customers to your site and visit your store offline. Also, leverage paid advertisements, collaborations, and influencers in social media.
Note: Again, posting just offers and product information on your social media can make the customers lose interest. Instead, you can mix it up a bit by offering genuine and helpful information alongside your products and services. Try blog posts and be consistent to set your business into the minds of your target audience.
Today’s youth love to discover new brands and products from trusted sources. Run native ad campaigns through a native advertising platform. It helps you to quickly spread your brand on popular publications’ credibility and helps your brand reach in front of new audiences. This can easily help you target your ideal customers and shows your content to them and engage them with it.
Seamless Customers’ Experience
Customer service is one of the most powerful tools any E-commerce business can use to gain new customers and retain their current customers. An existing customer is worth far more to an e-commerce business than a new one as they spend twice as much as a first-time customer. By providing better customer service, automatically increases your reputation and in return, you are more appealing to both new and returning customers.
You can achieve this by providing multiple channels for communication, addressing the problems of the customer quickly, making the payment method as smooth as possible by accepting major payment methods, and making sure that physical products are dispatched quickly and packed suitably.